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: this thought. We have Trolls who at time come out here to disrupt..they think it is humerious. : And it would not take a HUGE amout of brains to figure out the two letter 8 number thing. So, as a suggestion that as often as this happens, and the bills is never entered, only series is being changed..why not a troll entering random numbers just to disrupt the system as a sick joke? We have seen sicker behavior. Or maybe I am just a cenic. : Yosemite : : It was brought to Team Aqua's attention that changing a series (or denomination) is a two step process: : : 1) change the existing bill in WG and : : 2) re-enter the bill (creating a second entry). : : Apparently, some users are incorrectly using the current system. : : 1) They are choosing the wrong option on the Four Choice Error Correction System (4CECS) screen and inadvertently changing the existing bills to a wrong series (or denomination). Users should take their time when reading the questions and answer appropriately. (detailed explanation of the 4CECS screen) : : 2) They are not completing the second part of the transaction by creating their entry with their zip code. This may explain why there is no second entry on your bill. : : We are researching the entire issue. Hank may re-write the process in the future – please stayed tuned for future updates. : : Please use Excelsior (WI)'s BEP Monthly Production Statistics page to verify the release date of the bill's series #. : : Until this issue is fixed, please continue to utilize the Contact Us form to inform us. : : 1) Please re-send all required bill information: 'Denom/Series/Serial' in their respective fields on the Contact Us form – so that we can recover the full serial number and similar bills entered. You can submit masked serial numbers with '---'. 2) Also, please copy, paste, and insert the entire 'bill correction' e-mail in the 'Message Body'. 3) Please include the proper series or denomination you believe to be correct. After we locate the full serial #, we can send it to you. Then you (or we) can change the bill information back, by re-entering the bill with the correct information into the bill entry screen – 'Where's George Home' link (selecting the first option on the Four Choice Error Correction System (4CECS) page). Select the first option. : : Behind the scenes information: (supplemental information) : : If you no longer have access to the full serial number, please re-send all required bill information: 'Denom/Series/Serial' in their respective fields, so that we can recover pertinent information. Built into the Denom/Series/Serial fields, there is intelligence that will unmask the '---' in the serial number (if applicable), thus retrieving full serial numbers for your bill and similar bills entered (bills with the same serial number but different denomination and/or series). This intelligence does not exist if you insert the bill information (and/or the bill URL) into the 'subject', 'comment box', and/or 'Bill Link URL' fields. Additionally, if you know the bill URL, please correctly insert the bill URL into the 'Bill Link URL' field, taking care to not duplicate the 'http://www.wheresgeorge.com/report.php3?key='. After we receive this information from you, we can send you the full serial number. Please send a separate reply for each bill in question, using the 'response form' link below, which will create a follow-up Contact Us form. Thanks. : : If the bill is terribly worn and you find it difficult to read the series #, please use one of these sites: MLM's Profile and Excelsior (WI)'s Chronology of Series to verify signatures to deduce the series #: : : (link to previous forum discussion) : : I am glad that Hank implemented the recent automated 'bill modification e-mail'. If this has been happening all along, now it has been brought to light and can be addressed. Allowing users to correctly change their bills outweighs the fewer times a second user incorrectly changes existing bills. Sorry for the inconvenience. : : Feel free to bookmark this post, should someone else inquire in the future. Thanks. : : Thank you for patience and understanding. : : Good Luck & Happy Georgering! : : HMG in MAss (profile) (Team Aqua) : : Welcome

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