It was brought to Team Aqua's attention that changing a series (or denomination) is a two step process:
1) change the existing bill in WG and
2) re-enter the bill (creating a second entry).
Apparently, some users are incorrectly using the current system.
1) They are choosing the wrong option on the Four Choice Error Correction System (4CECS) screen and inadvertently changing the existing bills to a wrong series (or denomination). Users should take their time when reading the questions and answer appropriately. (detailed explanation of the 4CECS screen)
2) They are not completing the second part of the transaction by creating their entry with their zip code. This may explain why there is no second entry on your bill.
We are researching the entire issue. Hank may re-write the process in the future – please stayed tuned for future updates.
Please use Excelsior (WI)'s BEP Monthly Production Statistics page to verify the release date of the bill's series #.
Until this issue is fixed, please continue to utilize the Contact Us form to inform us.
1) Please re-send all required bill information: 'Denom/Series/Serial' in their respective fields on the Contact Us form – so that we can recover the full serial number and similar bills entered. You can submit masked serial numbers with '---'. 2) Also, please copy, paste, and insert the entire 'bill correction' e-mail in the 'Message Body'. 3) Please include the proper series or denomination you believe to be correct. After we locate the full serial #, we can send it to you. Then you (or we) can change the bill information back, by re-entering the bill with the correct information into the bill entry screen – 'Where's George Home' link (selecting the first option on the Four Choice Error Correction System (4CECS) page). Select the first option.
Behind the scenes information: (supplemental information)
If you no longer have access to the full serial number, please re-send all required bill information: 'Denom/Series/Serial' in their respective fields, so that we can recover pertinent information. Built into the Denom/Series/Serial fields, there is intelligence that will unmask the '---' in the serial number (if applicable), thus retrieving full serial numbers for your bill and similar bills entered (bills with the same serial number but different denomination and/or series). This intelligence does not exist if you insert the bill information (and/or the bill URL) into the 'subject', 'comment box', and/or 'Bill Link URL' fields. Additionally, if you know the bill URL, please correctly insert the bill URL into the 'Bill Link URL' field, taking care to not duplicate the 'http://www.wheresgeorge.com/report.php3?key='. After we receive this information from you, we can send you the full serial number. Please send a separate reply for each bill in question, using the 'response form' link below, which will create a follow-up Contact Us form. Thanks.
If the bill is terribly worn and you find it difficult to read the series #, please use one of these sites: MLM's Profile and Excelsior (WI)'s Chronology of Series to verify signatures to deduce the series #:
(link to previous forum discussion)
I am glad that Hank implemented the recent automated 'bill modification e-mail'. If this has been happening all along, now it has been brought to light and can be addressed. Allowing users to correctly change their bills outweighs the fewer times a second user incorrectly changes existing bills. Sorry for the inconvenience.
Feel free to bookmark this post, should someone else inquire in the future. Thanks.
Thank you for patience and understanding.
Good Luck & Happy Georgering!
Welcome