In Reply to: Re: Why do people go to through the Express lane with a basket full of food? posted by Therese on May 29, 2003 at 9:48 AM:
No matter what happens, somebody will get peed off. If you tell the person with too many items to check out somewhere else, they will get angry, also you run the risk of them causing a scene and tying up the lines doing so. If you don't chase them away, you will anger the person behind them. It's the lesser of two evils! And you know the customer is always right,even if they are an idiot who can't count!