This usually applies to computers, where people often select options (Yes/No, OK/Cancel) when they actually have no idea what question is being asked in the first place. Specifically, I'm talking about the Self-Checkout machines at my store. To shut down the machines, we first have to print out all the credit and debit receipts (for reasons absolutely unknown to me, the Self-Check computers call them "Reg-Z's"). While the receipts are being printed out, the screen says, "Did Reg-z's print OK?" and below that are "Yes" and "No" buttons. Now, I would think that if someone walked up to a machine and saw that, the logical thing to do would be (since nobody except us who work there could possibly know what it means):
1. Assume the machine is broken and ask for help,
B. Assume the machine is doing something that you don't know about, and ask for help, or...
III. Find a working register.
Most people, however, do not take any of these logical routes (BTW, we try not to leave the Self-Checkouts while this stuff is being printed, but sometimes we have to). They come up to the machine, select either "Yes" or "No" and start scanning groceries! I will run up to this person and explain that the register is being closed ("But the light is on!" - strange that most people go and get in line at closed register while the light is off, yet many of those same people make a big deal over the light being on at the Self-Checks). Sometimes, I'll even ask, just for fun, "BTW, do you know what the screen said?" Most people tell me, "I don't have a clue!" or "I don't know, something about 'Reg-z's?'" I then say, in my mind, "THEN WHY ON EARTH DID YOU SELECT ON ANSWER?! If you don't know what it said, then how do you know it wasn't asking 'Would you like your credit card to be charged 10 times?'" Simply amazing.
Not only do people usually not remember what option they picked (whether they selected "Yes" or "No") they also don't know what question they were answering, or what it means.