Scotty Bear
December 21st, 2005, 07:14 AM
I work with second and third line support in a bank in Norway. We have about 600 users, but we have one that I actively try to avoid.
The first time she called and said her monitor didn't work. I got up there, and it looked fine. I tried to explain that there was probably something wrong with the software, but she insisted it was the monitor, so I changed it just to make her shut up. The next day she called and said it happened again. The new monitor, she said, didn't work either. I went up to see. The monitor was fine; she had just exited Windows somehow and was at the MS-DOS prompt. Before I could explain this to her, she said:
Her: "Maybe it's the keyboard that's broken? Or the mouse? Or the printer? It could be the printer, right?"
Me: "No." A few weeks later I had to check how much memory the computers on that floor had.
Her: "What are you doing?"
Me: "I'm checking how much memory these computers have."
Her: "Oh. That's like the strength of the monitor, right?"
Me: "No."
The first time she called and said her monitor didn't work. I got up there, and it looked fine. I tried to explain that there was probably something wrong with the software, but she insisted it was the monitor, so I changed it just to make her shut up. The next day she called and said it happened again. The new monitor, she said, didn't work either. I went up to see. The monitor was fine; she had just exited Windows somehow and was at the MS-DOS prompt. Before I could explain this to her, she said:
Her: "Maybe it's the keyboard that's broken? Or the mouse? Or the printer? It could be the printer, right?"
Me: "No." A few weeks later I had to check how much memory the computers on that floor had.
Her: "What are you doing?"
Me: "I'm checking how much memory these computers have."
Her: "Oh. That's like the strength of the monitor, right?"
Me: "No."