Some advice needed...Work related...

[Erica~The Naked Georger ~]

Ok, here's a little background...Since I got hurt I have been working in the dispatch center at work... Totally boring, but I catch on to things quick so it is working well. Anyways, I am in no means a pro at it, but I can hold my own in there when it gets crazy...about a month ago we hired a woman (she's about 45-50) and IMHO she isnt getting it. I have told the supervisors and they are so desparte for people they have to keep her. I have gotten calls from my co-workers, medics and fire fighters, that it is so horrible when she works, and they beg me to come in early to save them from her hell.
She sends them to wrong addresses, trys to send medics on other calls when they are on a current call, doesnt send enough assistance on some calls, is slow to answer on the radio or on the phone, and loads more I am sure.

I have told them they need to write up incident reports and tell the supervisors.

Since I have been getting these calls almost every day...is it my place to go to the supervisors and tell them??
I feel kinda werid about complaining about someone I don't work with..since I havent been on the road since she got hired.

[Doug in Rancho]

I think your advice for the people affected to write up incident reports or talk to their supervisor is the best option. If it is really a serious problem they need to tak a step past venting to you, since you are not in a position of authority over this woman. With society being so litigious, you could have slander issues if you make accusations based on hear-say from others. If her performance directly affects you, then you should prepare your own incident reports. Otherwise I would say it is the responsibility of the people who she is causing problems for. It's not really fair for others to expect you to do the "dirty work" for them.

[Cathy from Katy]

It is also not fair for people to expect you to come in early to take up her slack. Insist that the complainers write up their own reports. Tell them you are in no position to fire this person and your health won't permit you to do your job and hers too, like they seem to think you will. They either live in hell or they make the incident reports - their choice, not yours.

I hope no one has to die before your co-workers start writing their own incident reports.

[Stephen in Delaware]

You said it in your own post. They are so desperate for help that they have to keep her. It'd probably take a major incident where someone gets critically hurt/dies before they'll do anything.

Document that you've told your superiors about the situation. That way you CYA that you were aware of the situation and did what you could.

[Floyd]

I hate to say it but you are hosed if management does not want to do anything! :mad:

[Hermanus]

Ok, here's a little background...Since I got hurt I have been working in the dispatch center at work... Totally boring, but I catch on to things quick so it is working well. Anyways, I am in no means a pro at it, but I can hold my own in there when it gets crazy...about a month ago we hired a woman (she's about 45-50) and IMHO she isnt getting it. I have told the supervisors and they are so desparte for people they have to keep her. I have gotten calls from my co-workers, medics and fire fighters, that it is so horrible when she works, and they beg me to come in early to save them from her hell.
She sends them to wrong addresses, trys to send medics on other calls when they are on a current call, doesnt send enough assistance on some calls, is slow to answer on the radio or on the phone, and loads more I am sure.

I have told them they need to write up incident reports and tell the supervisors.

Since I have been getting these calls almost every day...is it my place to go to the supervisors and tell them??
I feel kinda werid about complaining about someone I don't work with..since I havent been on the road since she got hired.

I'd be fidgety too telling someone about this, so if you think it is in your own power to fix it, go for it. If you think you need management to take care of it, go for it.

[Mr. G.]

It seems to me that the most important question to ask is whether her incompetance is putting people in danger or not getting people the help they need. If so, I would feel obligated to tell my supervisors; if I didn't at least inform them, I'd feel partly responsible if she caused some tragedy. If my supervisors decided not to do anything, well, at least I tried.

If it's just a case of annoyances and getting on people's nerves, I think you're right to simply tell the other people who deal with her to file reports.

--Mike

[Black John Flint]

It takes about 6 months for a FAO to be anything other than terrible. She needs to work shifts with experienced operators and she will get better. Whoever runs the ops center needs to know that she needs more training.

[abudoggie]

Since I have been getting these calls almost every day...is it my place to go to the supervisors and tell them??

Yes. She's endangering the public because she is not able to do the job. IMHO, you are morally obligated to report this to your supervisors in the most professional manner possible.

[Rich the Mixologist]

It sounds like she's got all of the qualifications.Tell her to come to put in an application at the Tropicana, she'll get hired on the spot for management in the beverage dept.

http://smileys.smileycentral.com/cat/36/36_1_5.gif (http://www.smileycentral.com/?partner=ZSzeb001_ZNfox000)

Is it just me or is it normal to want to smack your director in the back of the head with a full bottle of Grey Goose?

[Scotty Bear]

Erica, I know she has been there a month and I don't know if you know her experience and qualifications or not but did she get good training? Does she seem to be getting better?

I ask this because I've been doing my Tech Support for a little over a month too. I know its different from a 911 center in terms of what it does but I see the same in call center aspirations. And from all indications with me, I was horrible and slow when I first started. But in a couple of weeks time, I'm running along with the best of them.

Just a thought but I do hope the situation is dealt with, whether it be more training or just letting her go all together :)